Accessibility for All at Mazerolle & Lemay
Mazerolle & Lemay is committed to excellence in serving all clients including people with disabilities.
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (enter list of services/facilities), Mazerolle & Lemay will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at reception.
Upon request, we will provide our firm’s Customer Service Accessibility Policy.
Mazerolle & Lemay welcomes feedback. We are committed to excellence in serving all clients including people with disabilities. Comments help us improve the service we provide. Feedback is welcome via our staff at either office, by contacting:
Mazerolle & Lemay
1173 Cyrville Road, Suite 202
Ottawa ON, K1J 7S6
Fax: (613) 746-1783
Attention: Office Manager
Any personal information is collected pursuant to Ontario Regulation 429/07, the Accessibility Standards for Customer Service and will be used strictly for the purpose of responding to your feedback. Clients can expect to hear back from us within 10 working days.